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News : Salestrail Launches Activity Tracking App in India

#contactcenteworld

Helsinki, Finland & New Delhi, Delhi, India, Dec 21, 2020 -- Liid, a Nordic tech startup based in Finland, launched their new sales activity tracking app –– Salestrail –– which is specially designed to help remote teams adapt, as we face the coronavirus crisis.

Earlier this year, Liid noticed a massive 300% spike in searches for "Call Tracking Softwares", most noticeably in the Indian market.

"There was a clear demand for solutions that could help companies manage their sales teams remotely. We wanted to help them swiftly adapt to this "new normal", especially when there’s a greater need for transparency, and as VoIP calls are currently not an option for pan-India businesses," says Maria Sundström, CEO and co-founder of Liid Oy.

The new Salestrail App’s features are therefore centred on three primary elements: ease of use, cost-effective and quick to implement. But what makes this solution stand out is the insights it provides. An activity tracker for sales performance, not a CRM



"By tracking sales activities you can analyse everything from when is the best time to call your clients to how much time you should spend on your biggest customers," says Sundström.

"What’s interesting is that for many of our clients, the Salestrail App has also become a fun tool for healthy competition. Unlike a personal activity tracker, that only tracks individual performance, Salestrail also lets team members collaborate, see their rankings compared to other teammates," adds Sundström.

According to Sundström, sales teams using Liid’s solutions have saved thousands of working hours for companies. "The app saves salespeople around 30-60 minutes every day as 100% of their sales activities get auto-logged without any mistake, while the managers can monitor their team in real-time even remotely," she says.

"The whole idea was to keep it hassle-free, light and affordable. SMEs typically don’t have a lot of money to spend, nor do they want to deploy too many technical resources to implement another new software," Sundström.

That said, the solutions fit even large companies who usually have customer relationship management (CRM) in use.

"Salestrail can easily integrate with an existing CRM to enrich the contact data and gives a much more detailed analysis and unique call insights than any ordinary CRM," adds Sundström.

"Our tech aims to make meaningful call analytics hassle-free and affordable for all, no matter if you are a startup with a 10-people team or a multinational with a giant sales army," adds Sundström.

#contactcenteworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswireindia.com


About Liid:
Company LogoFounded in 2014, Liid, a Nordic company based in Finland, that has created a mobile application that automatically collects and logs all call activities to your CRM. Leveraging AI, they aim to revolutionise the call data analytics sphere for salespeople. There existing international clientele includes Kone (multinational), Vectra AI (the US), BuildingPoint (Canada) and some of the biggest EdTech companies in India with whom they tested this new solution before the official launch.
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Today's Tip of the Day - Motivation & Charity Work

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

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Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

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PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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