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News : Salvatore Ferragamo and Medallia Together Amplify the Customer Experience

#contactcenterworld, @medallia

San Francisco, CA, USA, Feb 18, 2021 -- Medallia, Inc. (NYSE: MDLA), a provider in experience management, announces that Salvatore Ferragamo has chosen Medallia Experience Cloud to improve the customer experience throughout its international network, both in physical stores and e-commerce sites.

Thanks to Medallia's technology solutions, Ferragamo has opened conversations with its customers to bring their sentiment and voice into the organization and to give front-end teams relevant customer information so they can identify effective solutions to revenue-impacting issues and strengthen the bond of trust with customers.

The original project roadmap coincided with the first wave of the Covid-19 pandemic and the Ferragamo team quickly rethought the plan adapting it to the situation, anticipating the pilot on the US e-commerce channel and subsequently implementing the project in brick-and-mortar stores. The goal is to amplify the understanding of what touches customers' emotions and to establish a direct personal connection through closing the loop with customers.

"An authentic dialogue with customers is essential for building lasting relationships and for enriching the brand. By listening to their requests, transforming criticisms into opportunities, flexibly and promptly finding solutions, helps strengthen the bond of trust and is the basis of a lasting relationship. Through the Medallia platform, we have opened an additional channel of listening and understanding with our customers, with the aim of transforming areas for improvement into opportunities and strengthening the bond that the Salvatore Ferragamo brand wants to have with its customers," comments Micaela le Divelec Lemmi CEO of Salvatore Ferragamo Spa.

"We are absolutely delighted to be working with Salvatore Ferragamo on their mission to strengthen their bond with customers," adds Leslie Stretch CEO of Medallia, who concludes "This famous Italian Icon delivers fabulous experiences around the world. Their dedication to delighting all their clients and fans is backed up by their investment in technology and talent, truly driving 21st century customer experience."

#contactcenterworld, @medallia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Medallia:
Company LogoMedallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
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Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Monday, February 22, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

2.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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