News : Samsung Embraces Local Market
Gaborone, Botswana, Aug 13, 2015 -- In the next few weeks Samsung Electronics' brand stores in Botswana will have their quick repair service centres up and running.
Speaking at a media engagement organised by Samsung Electronics officials from South Africa, Mr Richard Chetty who is the director for services at the company said it is pointless for brand stores not to have service centres because when customers buy goods from a store, they feel that the same store should be able to fix the same goods that were bought from them.
"One thing you may not be aware of is that when you have a problem with your phone and you call one of our centres, we can remotely log into your cellphone and assist you," he said, adding that Samsung employees can also remotely log into one's television set, diagnosis the problem and fix it all the way from South Africa if one is connected on the smart device.
He indicated that if the infrastructure such as load shedding and Internet connectivity allows, remote logging into devices can be done here in Botswana.
Mr Chetty said the service centre call centres are divided into various divisions.
"We have the online service where you have to log in and be told to follow certain instructions, the remote service where we log onto your device and there is also the division where the call centre sends out technicians to attend to the problems," he said.
"We are focused on strengthening relationships with consumers through an extensive service offering and our warranties ensure that customers have complete protection against operational failure and our customer service division is fully dedicated to assisting users in every way possible," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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About Samsung Electronics:
Samsung Electronics Co., Ltd. is a South Korean multinational electronics company headquartered in Suwon, South Korea.
Published: Monday, August 17, 2015