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News : Samsung Unveils the New Customer Contact Centre
Colombo, Oct 15, 2013 -- Samsung Electronics Pvt Ltd. Sri Lanka officially unveiled their first Customer Contact Centre recently. Bellvantage was named the official sourcing partner for the Samsung Customer Contact Centre, located at 33 Park Street, Colombo. The Call Centre was ceremoniously opened by Mr. H. K. Chang, Managing Director, Samsung India Electronics Limited, Sri Lanka.
The first call made to the centre was by Mr. H. K. Chang, Managing Director, Samsung India Electronics Limited, Sri Lanka. The Samsung Customer Contact Centre operates 24 hours a day, 7 days a week. Services offered by the center include inbound and outbound services such as a direct help line, inquiry line, follow up line and a direct customer satisfaction survey line.
One of the key services offered at the Call Centre is that Samsung customers can now register any Samsung product for an official warranty supported via the Call Centre hotline. The General Inquiries line also applies to support all other Samsung products. The Customer Contact Centre functions with global standards as they use the latest call centre platforms and technology to provide customers with the best service. Samsung is dedicated to upholding the highest standards which is what the brand Strives to achieve in all aspects of service.
Posted by Veronica Silva Cusi, news correspondent
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About Samsung Electronics:
Samsung Electronics Co., Ltd. is a South Korean multinational electronics company headquartered in Suwon, South Korea.
Published: Wednesday, October 16, 2013