News : San Francisco Department of Emergency Management Selects NICE for 9-1-1 Center Upgrade
Hoboken, NJ, USA, April, 2017 -- NICE (Nasdaq:NICE) announced that the San Francisco Department of Emergency Management (SFDEM), a NICE customer since 2006, has once again selected NICE solutions for its 9-1-1 center upgrade. The SFDEM 9-1-1 center will be taking advantage of the full range of NICE Inform’s future-ready applications and integrations to improve productivity and effectiveness across its entire operation, and ensure the highest levels of service for residents of the City and County of San Francisco, and large numbers of tourists who visit the area as well.
"We’ve been working with NICE for about 10 years now and it has been a really good relationship," said Mitch Sutton, CIO, San Francisco Department of Emergency Management. "We feel that NICE really ‘gets’ public safety and our requirements. In addition to meeting our needs today, the NICE Inform suite of solutions is well suited to our future requirements."
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The SFDEM’s 9-1-1 call takers and dispatchers are a critical lifeline between the public and first responders. With 3,474 calls to the 9-1-1 center daily, the SFDEM 9-1-1 center will use the full range of NICE Inform’s future-ready applications and integrations to improve productivity and effectiveness across its entire operation and ensure the highest levels of service.
"Our telecommunicators perform difficult and life-saving work every day," said Sutton. "Here at the SFDEM there has been a big push to process calls more efficiently to get first responders on scene faster. We’re also placing a heightened emphasis on quality assurance to ensure our telecommunicators are handling calls efficiently and according to protocols. NICE Inform is going to help us streamline our quality assurance process and meet our goals."
"NICE values our long-standing relationship with the San Francisco Department of Emergency Management, and we’re honored that they continue to entrust NICE with their public safety needs," said Chris Wooten, Executive Vice President, NICE. "NICE is committed to helping the SFDEM improve its efficiency and effectiveness to provide excellent emergency response to the citizens it serves, while also helping the SFDEM prepare for the future."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, April 21, 2017
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