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News : Sangoma Commended by Frost & Sullivan for Delivering Exceptional Customer Experience

#contactcenterworld, @sangoma, @Frost_Sullivan

Santa Clara, CA, USA, Jan. 5, 2021 -- Based on its recent analysis of the North American Unified Communications and Collaboration (UCC) market, Frost & Sullivan recognizes Sangoma Technologies Corporation with the 2020 North American Competitive Strategy Leadership Award. Sangoma's unified communications (UC) portfolio includes the two open-source private branch exchange (PBX) platforms. Sangoma both supports the open-source community and incorporates the shared innovation into its own solutions, including its SwitchVox hosted UC service.

"Sangoma ranks as one of the few remaining competitors in the UC market that delivers a complete portfolio of on-premise, hybrid, and cloud-based solutions. Both businesses and service providers appreciate Sangoma as a one-stop-shop partner that meets their diverse communications requirements," said Michael Brandenburg Senior Industry Analyst, Connected Work. "Sangoma can serve as the trusted partner for service providers, making available any mix of its products and services to network providers looking to offer Unified-Communications-as-a-Service (UCaaS), SIP trunking, and other communications services."

"Sangoma is finding success in the challenging UC market through strategic acquisitions, well-executed innovation, and unwavering focus on enabling technology for a broad range of business customers and service providers," noted Brandenburg. "Supported by an end-to-end product communications portfolio, Sangoma has positioned itself to deliver business communications in alignment with highly-specific customer needs."

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

#contactcenterworld, @sangoma, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Sangoma:
Company LogoFounded in 1984, Sangoma Technologies Corporation is a provider of connectivity hardware and software products for telephony and wide area network solutions. The company develops and manufactures voice and data communication products including the series of Advanced Flexible Telecommunications (AFT) PCI cards. Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSXV: STC - News).
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Published: Wednesday, January 6, 2021

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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