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News : Sangoma Enters into Definitive Agreement to Acquire Star2Star

#contactcenterworld, @sangoma, @star2star

Markham, ON, Canada, Feb, 2021 -- Sangoma Technologies Corporation ("Sangoma") (TSXV: STC), a provider in delivering cloud-based Communications-as-a-Service ("CaaS") solutions, announced it has entered into a stock purchase agreement dated January 29, 2021 (the "Agreement") to acquire StarBlue Inc. (dba Star2Star Communications, herein "Star2Star"). 

The transaction will be subject to approval by Sangoma shareholders at a special meeting of shareholders expected to be held in late March or early April 2021 (the "Special Meeting"), with closing expected to occur shortly thereafter.

"Customers today are demanding an integrated buying experience for all their communications needs and the combination of Sangoma and Star2Star will satisfy that need with the broadest set of cloud-native CaaS and related solutions in the industry," said Bill Wignall, President and CEO of Sangoma. "This transaction ensures we can meet any customer’s preference, be it for purely cloud solutions, or for on-premise deployments, or a hybrid combination, all the way from small businesses to large enterprises. For many years, we have consciously pursued a strategy to transform Sangoma from a product business to one of the communications industry’s leading SaaS companies. This deal is incredibly exciting not only because it will generate scale in a growing, consolidating space, but also because by combining with Star2Star we will have completed our long-term evolution into a leading cloud services company, one with annual revenue approaching $250 million."

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"We are thrilled to combine forces with Sangoma because we have so many complementary strengths," said Norman Worthington, founder and CEO at Star2Star. "Sangoma was the perfect fit for us because they identified and appreciated our talented team, loyal customers and unique go to market approach. Star2Star has a differentiated channel approach, employing over 650 active partners across multiple types of channels, from resellers and interconnects, to managed services providers and enterprise technology partners to wholesale and white label distributors. Finally, I’ve come to genuinely appreciate Bill’s vision for our combined companies. We share a view on how to profitably grow in this exciting market, a viewpoint that’s unique in our industry."

The Acquisition is an arms-length transaction and will result in the creation of a new "Control Person" of Sangoma pursuant to the policies of the Exchange and pursuant to those policies, the Acquisition is subject to the approval of shareholders at the Special Meeting. Also pursuant to the policies of the Exchange, the Acquisition is a "Reviewable Transaction" and according to such policies, the common shares of Sangoma will be halted from trading on the Exchange pending receipt and review by the Exchange of acceptable documentation regarding the Acquisition.

Bill Wignall will remain as President and CEO of Sangoma upon closing of the Acquisition. The resulting Sangoma board of directors (the "Board") shall consist of five directors, with Norman Worthington becoming Chairman of Sangoma and with NewSpring Capital, an institutional investor in Star2Star, entitled to appoint one member to Sangoma’s Board.

Board of Directors’ Approval and Recommendation

After careful consideration, Sangoma’s Board has unanimously approved the Agreement and Acquisition after consultation with its financial and legal advisors and unanimously recommends that its shareholders vote in favour of the Acquisition and the resulting creation of a new Control Person. The recommendation of Sangoma’s Board is based on various factors that will be described more fully in the management information circular (the "Circular") to be delivered to Sangoma shareholders in connection with the Special Meeting.

#contactcenterworld, @sangoma, @star2star

Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Sangoma:
Company LogoFounded in 1984, Sangoma Technologies Corporation is a provider of connectivity hardware and software products for telephony and wide area network solutions. The company develops and manufactures voice and data communication products including the series of Advanced Flexible Telecommunications (AFT) PCI cards. Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSXV: STC - News).
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About Star2Star Communications:
Company LogoFounded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Tuesday, February 2, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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