News : Santander to Axe At Least 50 Jobs in Leicestershire
Leicestershire, UK, Aug 24, 2016 -- Santander UK, which has a big Leicestershire operation, has started a consultation with its call centre staff, based at Carlton Park, in Narborough.
The people affected work in the customer experience and complaints teams.
Sue Willis, managing director of customer experience and complaints for Santander UK, said: "In line with our strategy to simplify our business and align our organisation more closely to the needs of our customers, we are proposing changes to two of our Leicester-based teams.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We understand that this is a difficult time for our staff and we are working closely with our unions and other business areas to ensure that those who may be impacted are considered for opportunities in other areas of the bank."
A spokeswoman for Santander in Leicestershire added: "We are currently consulting with colleagues. Once the process has been finalised we would expect to be able to release more detail.
"For now, though, our main focus remains on those colleagues impacted by the proposals and our priority is to preserve employment.
"For colleagues who wish to remain with Santander, we will be working with them to identify suitable alternative roles and will be offering support to identify any redeployment opportunities that may be available within the bank.
"We remain fully committed to Leicester and have made significant investments in the site over recent years."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Front Line Input
Published: Friday, August 26, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...