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News : SAP Opens First AI CX Centre

#contactcenterworld, @SAP

Johannesburg, South Africa, Apr 17, 2024 - SAP Lab France, the R&D subsidiary of enterprise software company SAP, opened its first AI customer experience centre.

SAP says the new centre, unveiled at the SAP EMEA Partner AI event, was established to offer customers the opportunity to interact, and experiment, with AI, and to identify potential use cases for their own businesses.

Visitors can experiment with what SAP views as "concrete applications of AI" in various fields such as retail, manufacturing, and energy transition, as well as cyber security and art.

Guests are also able to experience SAP's new AI assistant: Joule, launched in September 2023. Joule was introduced to simplify the user experience for all SAP systems and their extensions.

Stefan Steinle, executive vice president, customer support, said, "SAP’s AI customer experience centre showcases our latest innovations and how our employees engage and innovate with AI."

He added that customers are turning to the company to help leverage the potential of AI to "deliver top-shelf innovations" and for "effortless innovation discovery".

Asked if SAP has plans to leverage the AI centre in Africa, Dr Jean-Christophe Pazzaglia, sustainability officer and AI centre lead, SAP Labs France, said the company is considering replicating the model in emerging markets, like Africa, but added there are no iron-clad plans in place as yet.

#contactcenterworld, @SAP

Posted by Veronica Silva Cusi, news correspondent 

Source: https://www.itweb.co.za


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Company LogoVodafone, formerly Mannesmann, acquired its first digital cellular licence in 1989 and since then has grown to become Europe's largest telecommunication provider. With 15,000 employees, the Düsseldorf-based company provides mobile and fixed line telephony together with high speed data services for approaching 34 million business and private customers.
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Published: Wednesday, April 17, 2024

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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