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#contactcenterworld, @SAP, @telekom_group
Walldorf, Germany, Oct, 2018 -- SAP SE (NYSE: SAP) announced that Deutsche Telekom AG; Cooler Master Corp., a global thermal solutions provider; and KSB Group, a manufacturer of pumps and valves, have adopted the SAP(R) Sales Cloud solution to build trusted relationships with their customers and bring more efficiency and speed to sales.
"Customers are no longer making decisions based on price and product," said Giles House, general manager, SAP Sales Cloud, SAP. "They're basing it on trust. And while customers have evolved, most CRM systems have not. To overcome this gap, sales need to be faster, more connected and intelligent to stay ahead of the constantly changing customer and build relationships that go beyond one-off transactions."
Cooler Master, a Taiwan-based innovator in thermal technology, has replaced its current platform with the SAP C/4HANA suite to build a sales model improving after-sales business and forecast management.
"Our legacy system was quite challenged by the complex sales and service processes we have at KSB," said Hansen Willerding, program lead for SAP Cloud for Customer solution, KSB Group. "Implementing SAP CRM software was core to our digital strategy. Our sales and service teams have access to relevant data now, increasing speed and efficiency of our processes, but also offering our customers a better service – one that meets the requirements of digital transformation."
"Working with prospective clients means establishing meaningful connections," said JP Kato, CRM manager, Insight Enterprises. "In order to help them run smarter and maximize their IT investments, Insight has implemented SAP Sales Cloud and machine learning. The predictive analytics and deep-learning algorithms allow us to efficiently determine our clients' needs and allocate the appropriate sales resources to intelligently connect with the businesses that would benefit most from Insight Intelligent technology solutions."
#contactcenterworld, @SAP, @telekom_group
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About SAP:
SAP is a business software company – with more than 100,000 employees at sales and development locations in more than 50 countries worldwide.
About Deutsche Telekom:
Deutsche Telekom AG is a German telecommunications company headquartered in Bonn, North Rhine-Westphalia, Germany. Deutsche Telekom was formed in 1996 as the former state-owned monopoly Deutsche Bundespost was privatized.
Published: Saturday, October 13, 2018
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