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News : SA's Ocular Technologies Appointed VAR for Genesys

#contactcenterworld, @OcularTech, @Genesys

Johannesburg, South Africa, Nov 27, 2019 -- Ocular Technologies, a South African customer engagement and digital experience solutions provider, has achieved Value-Add Reseller (VAR) status with Genesys, a provider of omni-channel customer experience and contact centre solutions.

According to a statement released by the companies, Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.

The companies add that while Ocular will specialise in on-premises deployments, PureConnect is also available in the cloud. The solution allows businesses to minimise risk and enables support thousands of users on one server with a single set of integrated applications.

Pommie Lutchman, chief executive officer and founder of Ocular Technologies, said, "Genesys has made significant headway in helping companies across the globe replace legacy systems from multiple providers with transformational solutions that allows for predictive, efficient and contextual customer experiences. In the process, it has established itself as a leader in both cloud and on-premises customer experience solutions by leading industry analysts."

"New digital channels and real-time speech analytics can be quickly and easily added, while maintaining a single view of the customer across channels using a real-time dashboard," it stated.

Lutchman added, "PureConnect reporting capabilities provide a snapshot of current contact centre statistics, as well as identifying trends within a deeper analysis of an entire call history. PureConnect complements our existing customer engagement and digital experience offering by providing excellent capabilities within a streamlined footprint. The company's global reach, local support, clear product focus and stability made it excellent fit for Ocular."

Frikkie Hurn, Senior Account Executive - Channel at Genesys, said, "With 16 years of experience within the customer engagement sector and deep understanding of the process clients need to undergo for true digital transformation, Ocular is well positioned to help businesses extend the value of PureConnect. We see Ocular playing an important role in the South African market in the roll out of our flexible subscription model for on-premises customers."

#contactcenterworld, @OcularTech, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.itwebafrica.com


About Ocular Technologies:
Company LogoOcular Technologies is a Customer Engagement and Digital Experience solutions provider, with a set of individuals that are experts in understanding, managing, and ultimately ensuring, an optimal customer experience. With a vision of being regarded as an internationally respected leader in the customer engagement market, we strive to have our customers appear as heroes in the eyes of their customers. With over 16 years’ experience in the customer contact life-cycle space, the team at Ocular creates quantifiable business impact through Intelligent Interaction Management, Robotic Process Automation, Natural Language Processing and Cognitive Analysis & Design, as well as Contact Centre Technologies, Workforce Management & Social Media Integration solutions to the Southern Africa region.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

Published: Friday, November 29, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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