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News : SATISFYD and Berry Companies Announce Enterprise-Level Partnership

#contactcenterworld, @SatisfYd1998

Austin, TX, USA, May 2022 - SATISFYD, a provider in customer and employee excellence in the equipment and services sector, announced that Berry Companies is leveraging SATISFYD’s Voice of the Customer program across its eight divisions and 46 locations. After a successful program with Berry Companies’ dealer KC Bobcat that surveyed 6,200 customers in 2021, Berry Companies elected to extend the program to an enterprise-level effort in order to ensure optimal customer satisfaction across all locations. The 2021 program at KC Bobcat resulted in NPS scores and a SATISFYD 2022 Top Dealer Award. SATISFYD and Berry Companies anticipate surveying more than 50,000 customers in 2022 as the VoC program is launched across all of Berry Companies’ dealerships.

"SATISFYD has such a deep knowledge of our industry and customer base that their programs are uniquely suited to our needs. Both the survey content and delivery methods are tailored to our target demographic, which enhances the return rate and quality of the data," said Sean Buchanan, Senior Director of Marketing for Berry Companies. "The impact of such a program was more than apparent during KC Bobcat’s efforts in 2021, and directly aligns with our company mission to always keep our focus on taking care of our customers. The ability of SATISFYD to seamlessly scale to support all of our locations made our decision to extend our efforts an easy choice."

"A company the size and complexity of Berry Companies will generate massive amounts of data through their customer engagement program. SATISFYD will collect, analyze, and report that data in whatever level of detail they need, from specific details on an individual transaction up through summary information for the full enterprise," said Ryan Condon, Founder and CEO of SATISFYD. "We are thrilled when our customers experience the kind of positive impact Berry Companies has already, we look forward to delivering even better results as we ramp the program across their locations this year."

#contactcenterworld, @SatisfYd1998

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prweb.com


About SATISFYD:
Company LogoSATISFYD is an expert in customer and employee experience processes in the heavy equipment industry. Over one thousand equipment dealers use SATISFYD’s solutions to help recognize, respond to and resolve issues identified by their customers and employees, thus enabling them to improve customer satisfaction, retention and overall revenue.
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About Berry Companies:
Berry Companies, Inc. is headquartered in Wichita, KS and provides administrative services
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Sunday, May 8, 2022

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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