News : SATMAP Inc. Appoints Managing Director, Financial Services
Washington, August 14, 2014 -- SATMAP Inc., a provider in real time analytics-assisted personality matching for contact centers announces an executive appointment that will strengthen the company's capabilities in financial services.
David E. Kroner was appointed Managing Director, Financial Services, bringing extensive experience in delivering customer satisfaction, innovative products and partner relationships that drive financial services business growth. In more than 15 years at American Express, David built numerous successful new products and marketing programs through insightful research, targeting, data analysis and optimization.
"David has the necessary leadership experience and strategic understanding of financial services operations that will deepen our transformational capabilities in this sector," said Zia Chishti, President and CEO, SATMAP Inc. "I have great confidence that David will further develop SATMAP`s history of creating successful partnership solutions to deliver immediate returns and build long term value for our clients and shareholders."
Before joining SATMAP, David served as Senior Vice President and General Manager, Proprietary Card Product Management, American Express Company where he oversaw their flagship U.S. consumer charge and credit card products, delivering record customer satisfaction scores and increased profitability. David earlier spent three years as the General Manager, Card Services & Insurance where he led digital and traditional marketing, product management and development as well as the operations of Amex Assurance Company. Previous to that position, David led American Express's rewards and co-brand business development team where he earned four patents pending for rewards program innovations and established co-brand partnerships with many well-known financial services brands. Prior to American Express, David worked at JPMorgan Chase & Company. David is a graduate of the Wharton School of the University of Pennsylvania and holds a MBA from Stanford University Graduate School of Business.
Posted by Veronica Silva Cusi, news correspondent
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Introducing SATMAP - The world’s ONLY neural network designed to match callers and contact center agents through psycho demographic data, resulting in DRAMATIC IMPROVEMENTS to virtually every aspect of your contact center performance.
Published: Friday, August 15, 2014