News : Satmetrix Introduces New Cloud-based Solution
San Mateo, California, April 23, 2014 -- Satmetrix(R), a provider of Net Promoter(R) software, announces the availability of Satmetrix Standard™, a cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on the Net Promoter Score (NPS) methodology. Satmetrix Standard expands accessibility of global business-grade measurement and analysis of customer feedback data to small and mid-sized companies that are equally committed to on-going improvement in customer loyalty and retention.
"Companies of all sizes are realizing that they need to proactively manage the customer journey and improve retention in a dedicated, strategically focused way," said Richard Owen, CEO of Satmetrix. "Many small and mid-sized businesses try to run their CEM programs using disconnected survey products, manual charts and random spreadsheets that ultimately fail to offer them the comprehensive real-time insight and actionable steps that lead to improvements in their revenue."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
More Editorial From Satmetrix systems
About Satmetrix systems:
Satmetrix is a global provider of customer experience management software and the co-developer of the Net Promoter loyalty metric.
Published: Thursday, April 24, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...