Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Feyza Sahbaz Guzey
Cust. Cont. and Out Of Br. Sales Channels Proj. Supervisor
2
EXECUTIVE MEMBER
Aprialdi Hendryana
Assistant Vice President
245
MEMBER
Chai Domingo
Director, Contact Center
368
MEMBER
(Loreal) Mary Germaine Gonneau
Director Customer Engagement
34
EXECUTIVE MEMBER
M Fajri
Learning & Development Manager
205

News : Saudi Arabia Lsaunches Multilingual Call Centre ‘1966’ for Pilgrims

#contactcenterworld

Dubai, UAE, Apr 23, 2024 - Saudi Arabia has inaugurated a new multilingual call centre, "1966", to enhance communication with pilgrims.

The initiative, announced by the Minister of Hajj and Umrah Tawfiq Al Rabiah during the Umrah and Ziyarah Forum, supports nine languages to provide a seamless experience for pilgrims from around the globe.

"1966" is set to play a pivotal role in enhancing the logistical and communicative aspects of the pilgrimage experience.

By offering support in nine different languages including Arabic, English and Urdu, the centre ensures that pilgrims from diverse linguistic backgrounds can easily access information, report issues, and seek guidance effectively during their spiritual journey in Saudi Arabia.

The launch coincided with the Umrah and Ziyarah Forum, a major event designed to consolidate local and international efforts within the Umrah sector.

The forum features a series of dialogue sessions, workshops, and an exhibition showcasing the latest advancements in service and technology aimed at fostering continuous development and improvement within the sector.

Key discussions at the forum include addressing emerging challenges, seizing opportunities, and setting trends in the pilgrimage sector, with the overarching goal of enriching the pilgrim experience at the Two Holy Mosques.

The Umrah and Ziyarah Forum also aims to promote innovation, enhance the services offered to pilgrims, and foster sustainable partnerships among stakeholders in the Umrah and visit sector. These efforts are aligned with Saudi Vision 2030, which seeks to improve the quality and reach of religious tourism in the Kingdom.

During the forum, more than 1,500 agreements are expected to be signed between Saudi and international companies operating within the sector. The forum has drawn participation from 28 government agencies and over 3,000 local and international companies.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://gulfnews.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
  Company Blog   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Call Your Competitors

Read today's tip or listen to it on podcast.

Published: Wednesday, April 24, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

My Role As A CX Champion In My Company
Jun 15

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 7955 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 7971 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 2894 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =