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News : National Water Company Partners With Vocalcom
Riyadh, KSA, March 10, 2015 -- National Water Company of Saudi Arabia has trusted multi-channel Contact Center Solutions provider - Vocalcom MEA to enhance their external and internal customer experience across the Kingdom.
Under this partnership, Vocalcom will implement a customer experience and contact center solution with the integration of HP open view technology that will cover a 360 degree customer oriented service including multimedia management across voice and other digital channels.
Not only will Vocalcom's solution better enhance the productivity of employees inside the government entity across the multiple locations in the Kingdom, but also will unify the various customer interaction touch points to manage a consistent service delivery.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Thursday, March 12, 2015