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News : Saudi Commission for Tourism Addressed 14,633 Complaints in 2018

#contactcenterworld

Jeddah, Saudi Arabia, Feb 26, 2019 - The tourism contact center of the Saudi Commission for Tourism and National Heritage (SCTH) addressed 14,633 complaints filed in 2018 through the center’s 24-hour unified number 19988, which receives all complaints and suggestions from end users.

The complaints were related to services provided in tourist establishments, and mainly focused on accommodation services, travel agencies and tour operators across the Kingdom.

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They also indicated administrative, systemic and pricing violations in various sectors that operate under the SCTH. Callers made 265 suggestions for developing tourism services.

The contact center received 33,262 inquiries about tourism services in the Kingdom and provided information about nearly 2,400 offers and discounts during holidays. There were more than 33,000 inquiries about events held in Saudi Arabia.

Online platforms, smartphone apps and SCTH social media accounts have all contributed to reducing the volume of phone calls received by the tourism contact center.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.arabnews.com


Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Wednesday, February 27, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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