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News : SAV Credit Signs for Aspect Workforce Management Technology
April 7, 2014 -- Store card and credit card provider SAV Credit has chosen Aspect Workforce Management (WFM) version 8.0 for its new Leeds-based contact centre.
Aspect Software's (Aspect) technology will enable SAV Credit to effectively manage its agents for improved efficiency and productivity, as it incorporates its first in-house contact centre into its business.
Sanjay Sharma, COO of SAV Credit said, "Optimisation of the workforce is of paramount importance as we look to build the contact centre. The product has a strong market position, and Aspect presented good professionalism and expertise during the process. The team has been great to deal with and extremely responsive to our time scales."
Mark King, Senior VP Europe and Africa at Aspect commented: "The upgraded version of the software will see SAV Credit benefit from dozens of additional features, improved usability, streamlined scheduling, and a dynamic new user interface, all of which will help drive improved customer service levels. We're excited to be part of SAV Credit's expansion and look forward to working with the team."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Tuesday, April 8, 2014