News : SaveME 999 App to Seek Help from Police
Putrajaya, Malaysia, March 25, 2016 -- The Communications and Multimedia Ministry (KKMM) will soon be launching a new smartphone application called SaveME 999 POLIS for getting help from the police.
Its minister, Salleh Said Keruak, said the application developed with the cooperation of Telekom Malaysia (TM) and the Royal Malaysia Police (PDRM) will enable the public to seek urgent help without the need to make a voice call.
"This application will be launched for the benefit of the public soon. The application is in the form of a ‘panic button’ for people to use during a crime situation or when needing emergency response from the police," he said at the Malaysian Emergency Response Service 999 (MERS 999) excellence awards ceremony here Friday night.
The application will allow users to press the "SaveME 999″ icon on the smartphone screens to get emergency assistance. The Global Positioning System (GPS) embedded in the phone will provide their location.
When activated, the GPS address and information on the user will be sent to the 999 emergency call centre. Additional information on the incident and location can also be tagged along with the message sent.
"All this information will help the police to respond more quickly and accurately," he said.
The ministry in collaboration with TM and the Women, Family and Community Development Ministry is also developing an application called SaveME 999 Deaf to help people with hearing impairment and SaveME 999 Blind for the visually impaired to seek help from the 999 Emergency call centre, he added.
Salleh also said the ministry will conduct the MERS 999 Comprehensive Study which involves aspects of finance, operations, work processes, human capital development and the structure of emergency services.
Salleh said that based on the MERS 999 system records, the average number of 999 real emergency calls (genuine emergency calls) are between 40,000 to 50,000 calls a month.
Each emergency call and incident that occurs will be recorded in the MERS 999 system and used for a study by the emergency agencies involved, he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
More Editorial From Communications and Multimedia Ministry
Published: Tuesday, March 29, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), e...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...