News : SaviLinx Adds Additional Training Facility in Hattiesburg, MS
#contactcenterworld, @savilinx, @AlisonHMS
Brunswick, Maine July 27, 2016 -- SaviLinx, LLC, a contact center specializing in business process outsourcing, customer service, and technical support services – has added a second facility in Hattiesburg, MS for training and coaching. This team supports a government contract which has been extended and expanded, enabling SaviLinx to hire more than 75 additional Customer Service Representatives (CSRs).
"We opened our Hattiesburg location in 2014, and plan to continue investing in this area," says Heather Blease, founder and CEO, SaviLinx. "We have great employees here, and our customers agree – our contract expanded because of the support provided by our Hattiesburg team."
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SaviLinx now has two Mississippi locations to house administrative professionals and for training and coaching its CSR workforce, most of whom work from home. After the initial training period, experienced team members come to the offices for "nesting" – they provide side-by-side mentoring for new employees before they start working remotely.
"Mentoring is one of the things that makes our workforce really stand out, and we appreciate the generosity and support of our team," says Blease. "They have helped us grow."
The company partners with Pearl River Community College to use its Woodall Technology Center to accommodate large training classes and team meetings.
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Published: Friday, July 29, 2016
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