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News : Say Goodbye to Pesky Calls! Centre Readying New Guidelines, Firms Could Face Penalties

#contactcenterworld

New Delhi, India, May, 2024 - The work on setting up the long-awaited Goods and Services Tax (GST) Appellate Tribunal seems to be picking up steam now and it is expected to be set up over the next few months.

"The objective is to ensure that the GST Appellate Tribunal is operationalised at the earliest. It is likely to be done by the end of the year or early 2025, at the latest," said a person close to the development, adding that the initial aim of setting them up by the middle of this year may get slightly delayed.

Finance Minister Nirmala Sitharaman had on May 6 administered the oath of integrity and secrecy to Justice (Retd) Sanjaya Kumar Mishra as the President of the GST Appellate Tribunal.

The government is also in the process of appointing judicial and technical members for the appellate tribunal. In February this year, the finance ministry had sought applications for a total of 96 posts in the GST Appellate Tribunals. In all, there are 63 vacancies for the post of judicial members and 32 for technical members (Centre) and 1 for a technical member (state).

GSTAT will have one principal bench at Delhi and 31 state benches at various locations across states. While Uttar Pradesh will have three benches, while states including Gujarat, Maharashtra will have two benches each.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesstoday.in


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Friday, May 17, 2024

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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