Sunnyvale, CA May 15, 2020 -- eGain (NASDAQ: EGAN), a provider of digital-first, omnichannel customer engagement solutions, announced that Say Insurance(R) selected eGain for digital member service and engagement.
Say Insurance(R) is an online car insurance provider in Colorado, Illinois, Kansas, Missouri, and Tennessee. A subsidiary of Shelter Insurance(R), the company strives to make insurance purchase and consumption easy for consumers.
Customers want to use digital touchpoints to interact with insurance carriers at every point in their journey and this trend is even more pronounced among younger consumers. To serve them better, Say Insurance(R) embarked on digitalizing their customer engagement process, starting with collaborative browsing, aka cobrowse, to acquire, onboard, and serve members.
"Easy digital customer engagement is our brand differentiator," said Marc Deiter, Director of Say Insurance(R). "With eGain, we will delight customers with digital-first collaborative assistance in their insurance journey."
"Our patented secure cobrowse capability has boosted onboarding rates by as much as 200% for insurance carriers," said Ashu Roy, eGain CEO. "We look forward to helping boost Say Insurance(R)’s customer delight scores."
About eGain Corporation:
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
Published: Monday, May 18, 2020
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