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News : Say Insurance® Says Yes to eGain for Digital Member Engagement

#contactcenterworld, @egain

Sunnyvale, CA May 15, 2020 -- eGain (NASDAQ: EGAN), a provider of digital-first, omnichannel customer engagement solutions, announced that Say Insurance(R) selected eGain for digital member service and engagement.

Say Insurance(R) is an online car insurance provider in Colorado, Illinois, Kansas, Missouri, and Tennessee. A subsidiary of Shelter Insurance(R), the company strives to make insurance purchase and consumption easy for consumers.

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Customers want to use digital touchpoints to interact with insurance carriers at every point in their journey[1] and this trend is even more pronounced among younger consumers. To serve them better, Say Insurance(R) embarked on digitalizing their customer engagement process, starting with collaborative browsing, aka cobrowse, to acquire, onboard, and serve members.

"Easy digital customer engagement is our brand differentiator," said Marc Deiter, Director of Say Insurance(R). "With eGain, we will delight customers with digital-first collaborative assistance in their insurance journey."

"Our patented secure cobrowse capability has boosted onboarding rates by as much as 200% for insurance carriers," said Ashu Roy, eGain CEO. "We look forward to helping boost Say Insurance(R)’s customer delight scores."

#contactcenterworld, @egain

 

 


About eGain Corporation:
Company LogoeGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
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Today's Tip of the Day - Crazy But True!

Read today's tip or listen to it on podcast.

Published: Monday, May 18, 2020

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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