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San Francisco, CA, USA, Oct 9, 2019 -- Medallia, Inc. (NYSE: MDLA), a global provioder in experience management, announced that Say Insurance, a brand of Shelter Insurance focused on property and casualty, has selected Medallia to optimize the experiences they deliver in digital and call center channels.
"Our customers are the lifeblood of our business and leveraging technology to continuously elevate the experience we deliver to our customers is imperative to meeting our growth plans," said Marc Deiter, director for Say Insurance.
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Say Insurance is looking to expand its business and is leveraging Medallia to understand the experience their customers have on the website and with the call center in order to drive improvements that will generate new business and company growth.
"Digital transformation is here and customer experience is no longer a luxury, but a necessity. We believe every company needs a customer experience platform and we are delighted Say Insurance has selected Medallia as its partner," said Leslie Stretch, chief executive officer of Medallia.
Posted by Veronica Silva Cusi, news correspondent
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Published: Friday, October 11, 2019
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