COPC Inc. is pleased to announce that SBI Card has met the COPC Inc. Workforce Management Process Certification criteria. SBI Card is an Indian-based service provider of value-added payment products committed to service excellence.
The COPC Inc. Workforce Management (WFM) Process Certification exemplifies SBI Card's operation that consistently surpasses COPC Inc.'s global benchmarks.
SBI Card underwent a rigorous COPC(R) Process Certification Audit to evaluate COPC Customer Experience (CX) Standard compliance. After evaluation, SBI Card remediated operational gaps and incorporated additional best practices to improve overall performance.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"As a customer-centric organization, the COPC Inc. Process Certification is a significant milestone for our customers, partners, and teams. This also aligns with SBI Card's commitment to excellence in customer service and further cements our position as a leading player in the Indian credit card market," said SBI Card MD & CEO, Mr. Rama Mohan Rao Amara.
"We acknowledge the efforts by everyone in the SBI Card teams during the last few months and celebrate this achievement with them," said COPC Inc.'s Director of Asia Operations, Shreekant Vijaykar.
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
Published: Wednesday, April 6, 2022
In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.
Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.
TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.