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News : SBI Introduces New Toll Free Number for a Host of Banking Services

#contactcenterworld, @theofficialsbi

New Delhi, India, June, 2022 -- State Bank of India (SBI) has added a new toll-free number for a variety of financial services to better serve its customers. By dialling this new contact centre number, customers can execute necessary and fundamental banking activities from the comfort of their home or from any other location, saving them the time and inconvenience of visiting a bank office or using an electronic medium. Through a recent Tweet published on 23rd June 2022, SBI has said "Dial our new easy to remember number for banking assistance on the go! Call SBI Contact Centre toll free at 1800 1234."

Using this new toll-free number, customers of SBI can conduct banking services such as account balance/last 5 transactions, ATM Card blocking & dispatch status, dispatch status of cheque book, TDS details & deposit interest certificate by e-mail, and request for a new ATM Card after blocking the previous one. For the benefit of its customers, SBI has mentioned on its website that "Please Call SBI's 24X7 helpline number i.e. 1800 1234 (toll-free), 1800 11 2211 (toll-free), 1800 425 3800 (toll-free),1800 2100(toll-free) or 080-26599990. Toll free numbers are accessible from all landlines and mobile phones in the country."

Customers who are unhappy with the phone call resolutions to their complaints or who are tech-savvy and wish to file a complaint immediately can send an email to customercare@sbi.co.in or contactcentre@sbi.co.in. Individuals will receive a ticket number through SMS or email once their complaint or request has been successfully registered.

SBI SMS Alert Number

Customers who want to raise their concerns through mail can type "HELP" and send it to "918108511111". 

#contactcenterworld, @theofficialsbi

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.livemint.com

Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Related Editorial

More Editorial From State Bank Of India

Published: Tuesday, June 28, 2022

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2023 Buyers Guide
Get Listed
Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.
6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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