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News : SBI Life Insurance Redefines Customer Service; Launches 24x7 Inbound Helpline

#contactcenterworld

Mumbai, India, Feb. 22, 2024 - SBI Life Insurance, an Indian private life insurer, launched an exclusive 24x7 Inbound Helpline for Non-Resident Indians (NRIs) to provide global accessibility of after sale services. This initiative reinforces SBI Life's commitment to serve its diverse customer base with convenience and support, regardless of geographical boundaries.

The newly introduced inbound helpline for NRIs aims to provide seamless assistance and guidance on various life insurance products and services offered by the company. With round-the-clock availability, NRIs can now connect with experienced and knowledgeable customer service representatives to address their queries, concerns, and insurance needs anytime, anywhere.

SBI Life 24x7 Inbound Helpline for NRIs marks a paradigm shift in customer support within the private life insurance space, making its products & service accessible round the clock in two languages -English & Hindi, to start with. 

Speaking of the launch of SBI Life 24 X 7 Inbound helpline for NRIs, Mr. Amit Jhingran, MD & CEO, SBI Life Insurance said, "At SBI Life, we understand the importance of staying connected with our customers, regardless of the geographical boundaries. We recognise that our valued NRI customers and prospects need seamless support service, transcending time zones. The launch of the exclusive 24x7 Inbound Helpline for NRIs, underscores our dedication to providing exceptional service & support to our valued customers. This initiative is a testament to our dedication of delivering unparalleled service to our global family of policyholders."

He further added, "With this initiative, we aim to further strengthen our relationship with customers globally, by offering them convenience in access to assistance and information on our comprehensive range of insurance solutions, round the clock. Our untiring commitment to serving our customers better is rooted in our belief that personalised human interactions will enable countless individuals to understand the value of insurance. With this initiative we hope to enhance the overall customer experience and reinforce our position as a customer centric insurer."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About SBI Life Insurance:
SBI Life Insurance, a life insurance company in India, was incorporated in October 2000 and is registered with the Insurance Regulatory and Development Authority of India (IRDAI) in March 2001. Serving millions of families across India, SBI Life's diverse range of products caters to individuals as well as group customers through Protection, Pension, Savings and Health solutions. Listed on the Bombay Stock Exchange ('BSE') and the National Stock Exchange ('NSE'), the company has an authorized capital of Rs. 20.0 billion and a paid-up capital of Rs. 10.0 billion.
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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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