contactcenterworld
Hyderabad, India, Dec 31, 2020 -- Shri Challa Sreenivasulu Setty, Managing Director (R&DB), SBI, inaugurated Circle Call Centre (CCC) on Amaravati LHO premises with an aim to provide speedy and effective resolution of customer queries. Sanjay Sahay, Chief General Manager was present on the occasion, according to a press release.
Sreenivasulu also digitally inaugurated the donation 50 bird perching stands for use at Pelican Paradise at Kolleru Birds Sanctuary. Interacting with the DFO, he said that the Bank's sustainability initiative for protection of wildlife will inspire others to follow suit. By conserving wildlife, we ensure that future generations can enjoy our natural world and the incredible species that live within it. Amaravati Circle has spent an amount of Rs 23 Lakh during the year towards the protection of wild animals under the biodiversity initiatives, he added.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehansindia.com
Published: Friday, January 1, 2021
| 8.) |  Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more)   |
| 9.) |  Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice... (read more)  |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall