Hyderabad, India, Dec 31, 2020 -- Shri Challa Sreenivasulu Setty, Managing Director (R&DB), SBI, inaugurated Circle Call Centre (CCC) on Amaravati LHO premises with an aim to provide speedy and effective resolution of customer queries. Sanjay Sahay, Chief General Manager was present on the occasion, according to a press release.
Sreenivasulu also digitally inaugurated the donation 50 bird perching stands for use at Pelican Paradise at Kolleru Birds Sanctuary. Interacting with the DFO, he said that the Bank's sustainability initiative for protection of wildlife will inspire others to follow suit. By conserving wildlife, we ensure that future generations can enjoy our natural world and the incredible species that live within it. Amaravati Circle has spent an amount of Rs 23 Lakh during the year towards the protection of wild animals under the biodiversity initiatives, he added.
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, January 1, 2021
Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.
Agents can also manage their scheduling need...
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
|3.)||Lieber & Associates|
Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.
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Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.
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VADS Workforce Management
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QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.