Sunnyvale, CA January 30, 2020 -- eGain (NASDAQ: EGAN), a provider of omnichannel customer engagement solutions, announced that the Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI) has selected eGain to provide great customer and agent experiences.
SBLI selected eGain for its capabilities for digital-first, omnichannel customer engagement. The company will deploy eGain for virtual assistance, messaging, human-assisted chat, notifications, and cobrowse-enabled form filling to provide a unified and easy experience for the customer and the agent. Where needed, consumers using virtual assistance will be able to escalate with full context to human-assisted service, moving their journey forward without having to repeat context.
"Choosing a life insurance policy is one of the most important financial decisions consumers make, but that doesn’t mean it should be difficult," said Michael Beaser, Vice President & Digital Strategy Officer at SBLI. "With our exciting new partnership with eGain, we’re empowering families to communicate with us whenever and however they choose, which will enable them to get the coverage that they and their loved ones need more easily."
"Digital engagement should not only be rich but also connected for easy and innovative experiences," said Ashu Roy, eGain CEO. "We are pleased to enable them for SBLI."
About eGain Corporation:
Omnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
Published: Friday, January 31, 2020
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