News : ScanSource and Avaya Team Up
May 15, 2014 -- ScanSource and Avaya have teamed up on a packaged solution for hosted IP Office Contact Center solutions, which executives and partners said will launch a new level of competition in the midmarket for contact center solutions.
Distributor ScanSource said it will package the Avaya hosted IP Office Contact Center solution with ViaWest's hosting capabilities in a monthly billable solution for solution providers.
The move means that solution providers will have the flexibility to support Avaya's IP Office on-premise, on their own servers or through the new hosted model.
"What it's leading to is a more holistic support of IP Office," said Rich Long, president of ScanSource Catalyst and ScanSource Communications, Greenville, S.C. "That's really the innovative, unique thing about ScanSource's support of Avaya and IP Office -- it's a holistic approach, meaning it doesn't matter how it's deployed, it doesn't matter how it's consumed by the user. We'll support it the same way all the way through."
Posted by Veronica Silva Cusi, news correspondent
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Founded in 1992, ScanSource, Inc. is a value-added distributor of specialty technology products and services.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, May 20, 2014