News : Call Center Agents Dupe the Elderly
Indore, India, Feb 24, 2015 -- A Class XII pass out youth, Dhananjay Verma, and his friend Vivek used customer dealing skills they learned while working at BPOs and tour-travel call centres in Delhi and Noida in four years to dupe an Indore-based 60-year-old retired government school teacher of Rs 30 lakh.
Dhananjay, 20, a native of Allahabad, presently running a tour-travel business DAV Enterprises in New Delhi, was arrested by the city police crime branch from Sector-15 Noida on Sunday and brought to Indore on Monday. He was produced before a city court on Monday after which the court sent him on crime branch remand till February 28.
Initial interrogation of the arrested accused has revealed both he and his friend Vivek, who hail from Raniganj in UP's Pratapgarh district worked between 2012 and 2014 at three New Delhi-based BPO centres and tour-travel centres as call centre executives. During their stints, they saw youths preparing database of women and elderly people and duping them by posing as officials of insurance and cell-phone companies.
Taking a cue from it, the two developed a database of large number of phone numbers of elderly people and women. The numbers were taken from Bharat Sanchar Nigam Limited (BSNL) and insurance companies websites.
Additional SP Indore Crime Vinay Prakash Paul said the duo first trapped two persons Navin Jain, a resident of Agra and Bhagyachand, a resident of Kota by posing as vigilance officials of a premier insurance company in 2014.
In name of giving them adequate bonus on existing insurance policies, two imposters made Navin Jain and Bhagychand open accounts in two private banks.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
In July 2014, Dhananjay rang up Indore-based retired school principal Nalini Reodikar posing as LIC vigilance branch official Aditya Singh and first won her confidence by making her believe the insurance major had not paid her due bonus on existing insurance policy.
Thereafter Dhananjay aka Aditya made her deposit Rs 30 lakh in two bank accounts opened in Jain and Bhagyachand's name.
The fraudsters, who quit call center jobs to open DAV Enterprises in New Delhi in November 2014 closed two bank accounts in February 2015 and transferred entire sum in another account held by Dhananjay in another private bank, ASP crime added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ergonomics
Published: Thursday, February 26, 2015