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News : Schneider Electric Expands Use of Salesforce Platform
San Francisco, CA, USA, Sept. 21, 2016 -- Salesforce (NYSE:CRM), a Customer Success Platform and CRM company, announced that Schneider Electric -- a Fortune 500 global provider in energy management and automation -- is expanding its use of the Salesforce Customer Success Platform to empower its employees worldwide to connect with their customers in entirely new ways. In addition, the company is leveraging Salesforce to drive its Internet of Things (IoT) vision and help customers manage their energy use more efficiently.
"We believe that all products should be connectable and that we should be able to use the information generated by every one of our products to serve our customers better," said Hervé Coureil, CIO at Schneider Electric. "With the convergence of IoT, big data, analytics and artificial intelligence, there’s a huge opportunity for us to close the loop between products, the information they’re generating and customer processes -- and we see the Salesforce Customer Success Platform as the connective tissue that will allow us to bring this all together. This data-driven customer experience fuels our vision for everyone on our planet to have access to safe, reliable, efficient and sustainable energy."
"In today’s customer-driven world, businesses can no longer simply react to customer needs; they must be able to proactively engage and predict their needs," said Keith Block, vice chairman, president and COO at Salesforce. "With Salesforce, Schneider Electric is able to harness IoT, big data, analytics and artificial intelligence on one platform to get smarter and more predictive about its business and customers. This is truly a game-changer for Schneider Electric, and we’re proud to be a part of their journey."
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
About Schneider Electric:
Schneider Electric is a global specialist in energy management and automation.
Published: Tuesday, September 27, 2016