Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 6 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : School Crisis: Huge Increase in North East Teachers Calling Emotional Support Helpline

#contactcenterworld

London, UK, April 10, 2018 -- A charity which offers mental health support to education workers has had a 17.86% increase in calls from teachers in the North East over the last year.

Between April 2017 and March 2018, the Education Support Partnership’s confidential helpline took 8,668 calls from clients who described themselves as teachers in the North East, which is a 17.86% increase on the previous 12 months.

Teachers, lecturers and staff can all dial the free helpline, which offers up to six sessions of counselling to education sector workers who need mental health or wellbeing support.

Stress and workplace performance were the two most common reasons for calls. There was a 16% jump in calls relating to conflict at work, while 18% more rang about bullying or harassment than in the previous year.

Ring2 Dashboards & Wallboards Free Trial

The statistics also reveal:

The majority of calls were from primary school staff (45%).

The number of cases for education staff under 30 increased by 65% (compared to the previous year).

The highest percentage of calls were made in November 2017 (12%)

Teachers are encouraged to seek support early - before their problems reach a "crisis level"

Julian Stanley, CEO at Education Support Partnership, said: "The numbers are high, however put into context, the true scale of the problem is fully revealed.

"The majority of those accessing our support are doing so at a late stage; once they have reached a crisis level. This can and should be avoided.

"School leaders, governors, teachers and support staff themselves must work to end the continuing stigma that exists about seeking support at the earliest possible sign of poor mental health and wellbeing. It is not easy for teachers to do this unless the environment they work in is supportive and understanding.

"If you are in education and worrying more than usual, finding it hard to enjoy your life outside work or having thoughts and feelings that are difficult to cope with; these are all things that can lead to prolonged poor mental health if not dealt with.

"I would strongly encourage all education staff in the North East to access the support that is available when this occurs, as this provides the best chance of addressing the symptoms before they turn into something more serious."

I’m a teacher and need help - who should I call?

To access Education Support’s confidential and free helpline call 08000 562 561.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.chroniclelive.co.uk


Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Tuesday, April 10, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =