Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 3 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Schools Launch Helpline Numbers for Students

#contactcenterworld

Jaipur, India, March, 2019 -- "I am not able to focus on studies since morning. Please help!" A frantic call close to midnight two days ago was received by a private school counsellor by a panic stricken student of class XII-Commerce seeking help in understanding as to why he is struggling to focus on studies. It took the counsellor 20 minutes over the phone to identify the reason and provide remedial steps to the student.

"He was victim of a peer pressure. During the investigation, I learned that on a classroom WhatsApp group they made a rule to report on what all they have studied during the day. In the last two days, he realized that he had not studied enough to match his peers. He created pressure on himself for not catching up to his friends. Thoughts of failing the exam and losing respect filled his mind and thus, he had lost focus on studies," said a counsellor, who didn’t want the student to be identified. The solution, the counsellor proposed, is to stay away from the WhatsApp group and start re-revising chapters which he had prepared properly to instill confidence in himself.

Ring2 Dashboards & Wallboards Free Trial

As the board exams have started, school counsellors’ phones have started ringing incessantly with queries from the jittery students. The stressed-out students are seeking assistance on academics, diet and health issues while in many cases parents are also involved.

Lata Rawat, principal of Cambridge Court High School said, "The call flow is at an all-time high which indicates that students and parents are aware of the importance of this service started by the schools." She further added that every such call is being recorded and being handled as per the standard operating procedure. The procedures they follow are to inquire and investigate the problem by giving a patient hearing. If the problem is severe, we escalate the matter to the parents. In some cases, parents were called to the office to make a joint effort for solving the problem," said Rawat.

Every school has launched helpline numbers for students to ensure that they get timely support. In most cases, the class teacher is given the charge of handling his/her class. The aim is to build a quick rapport with the student in need. Underlining the importance of helpline numbers, vice principal of St. Xavier’s School, Nevta, C K Punnose said this mechanism helps in identifying the problem. "The first and foremost thing which we try to read is the level of stress and what kind of thoughts running in the mind of a student. Accordingly, we decide the line of action," said Punnose. Some common questions like, "I don’t feel like appearing for the exam or I don’t think I will able to clear the exam" raises red flags and the counsellors then forward the matter to the principal or the parents.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Thursday, March 7, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =