#contactcenterworld, @score_buddy
Dublin, Ireland, May 11, 2021 -- Scorebuddy, a contact center quality assurance platform provider announced that it has acquired CxMoments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you. This acquisition will add another solution to Scorebuddy's contact center quality and learning solutions platform for delivering customer service.
"Joining forces with Scorebuddy provides a great opportunity for CxMoments and its customers to enhance the reach and benefits of AI Text Analytics" says Emmanuel Doubinsky, CEO of CxMoments. "Combined with Scorebuddy's leading Quality Management platform, CxMoments AI becomes the engine that will streamline and automate QA support for contact centers."
"We are incredibly excited to announce this first of its kind contact center focused text analytics solution. The potential to reach into customer conversations and intelligently select them for evaluation has huge potential for organizations. Surfacing those hidden insights automatically is going to revolutionize the way QA is applied." says Derek Corcoran, CEO & Founder, Scorebuddy.
#contactcenterworld, @score_buddy
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Scorebuddy:
Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.
About Cx MOMENTS:
We help Customer Service Managers automatically detect and trend recurring or new customer support issues in their support tickets and chat transcripts.
Published: Thursday, May 13, 2021
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