Dublin, Ireland, Oct, 2020 -- Scorebuddy, a contact center quality assurance solution provider, announces that it has released a new version of its dedicated contact center quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool, to create a comprehensive suite of solutions for contact centers' who wish to establish a strategy for delivering excellent customer service.
Scorebuddy has brought together its contact center quality management solution, with its integrated customer sentiment survey tool that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction; along with its new learning & development solution Scorebuddy LMS™, into a single platform.
"We are very excited to announce this first of its kind contact center focused LMS. Initial feedback from our user community has been very positive and underlines the value of tying L&D to Quality," says Derek Corcoran, CEO & Founder at Scorebuddy.
Posted by Veronica Silva Cusi, news correspondent
Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.
Published: Monday, October 19, 2020
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