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News : ScoreData Brings AI and Dynamic Machine Learning to Talkdesk Through AppConnect Partnership
Palo Alto, CA, USA, Nov 7, 2018 -- ScoreData Corporation announced a strategic partnership with Talkdesk through its AppConnect innovation ecosystem. The partnership will drive enhanced customer experiences and superior business outcomes by leveraging AI and Dynamic Machine Learning(TM) through ScoreData’s ScoreFast platform.
This partnership will benefit Talkdesk’s existing and new enterprise customers as Talkdesk continues to gain traction upmarket in the enterprise.
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With this partnership Talkdesk will be able to offer solutions powered by AI and machine learning (ML)
"Talkdesk is excited to have ScoreData join our AppConnect innovation ecosystem" said Tiago Paiva, CEO of Talkdesk. "Artificial Intelligence and integrated machine learning is the future of the contact center. The addition of ScoreData offers Talkdesk customers the ability to easily add best-of-breed, cutting-edge solutions leveraging a highly versatile and advanced AI/ML functionality to their contact center platform."
"We are looking forward to our partnership with Talkdesk, the fastest growing cloud contact center platform in the world. Our out-of-the-box integration with Talkdesk will ensure that customers will have access to best-of-breed AI/ML capability natively" said Vas Bhandarkar, CEO, ScoreData. "ScoreData is excited to bring it’s significant industry successes across a broad range of use cases in customer engagement to Talkdesk and their partners and customers"
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Integration
More Editorial From Talkdesk
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, November 8, 2018
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
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