News : Scotiabank Closing Cornwall Contact Centre
Cornwall, ON, Canada, Nov, 2019 -- Scotiabank confirmed in an email to Seaway News on Thursday, Nov. 21 that it planned to close its call centre in Cornwall, the Cornwall Contact Centre, in 2020.
"Scotiabank has announced that it will be restructuring its Canadian Contact Centre network. Starting January 2020, we will be integrating our Cornwall operation into our Ottawa and Toronto Contact Centres," wrote Patricia Hsiung Director, Canadian Banking Communications, Retail in an email to Seaway News.
Hsiung did not specifically state that there would be no layoffs as a result of the closure.
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"Scotiabank has a long tradition of treating our employees fairly, equitably and with respect. Every effort will be made to minimize employee impacts," she wrote.
The Contact Centre opened in 2010 with 26 employees, by 2015 that number had grown to roughly 100.
Hsiung confirmed that the closure of the Cornwall Contact Centre would not affect the Cornwall branch of Scotiabank located on Brookdale Ave.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - System Considerations
More Editorial From Scotiabank
At Scotiabank Atlantic Contact Centre, our success truly depends on our greatest resource – our people. We are motivated by integrity, respect, commitment, insight and a contagious can-do-spirit and we are proud to foster a culture that is based on our community and teamwork. Our success as a premier financial institution depends on each and every employee that represents us. Our commitment to our employees provides us with a competitive edge; it contributes to customer and employee satisfaction, helps us meet our shareholder expectations and broadens our community relationships. We are a leading financial institution that believes in the power of our people. Our people are our core business because they are the reason why our customers choose to bank with Scotiabank. We care, we invest and our people are empowered to do the job. We at the Atlantic Contact Centre own the franchise so we work very hard at building our brand. We live by our philosophy of One Team….One Goal.
Published: Tuesday, November 26, 2019