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News : Scotiabank Earns Best AI Initiative by the Digital Banker

#contactcenterworld, @scotiabank

Toronto, ON, Canada, Nov, 2021 -- Scotiabank has been recognized for the Best AI Initiative and Best Digital Bank – Mexico by The Digital Banker's Global Retail Banking Innovation Awards 2021. The global awards recognize the world's leading consumer banks that are pioneering innovation, transforming customer experience and reshaping digital financial services.

"Scotiabank's approach to data, analytics and AI is intended to protect and deliver the best experience for our customers," said Grace Lee, Senior Vice President, Chief Data & Analytics Officer at Scotiabank. "This technology is transforming the business of banking. It's allowing us to achieve scale without compromising the value of personalized and meaningful interactions with all – not some – of our customers. We are proud that the Bank's efforts to drive forward our data, analytics, and AI capabilities have been recognized by The Digital Banker."

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"Our decision to pursue a single digital strategy across our Americas footprint proved foundational to quickly delivering digital solutions to help customers during the pandemic, especially those across Latin America," said Shawn Rose, Chief Digital Officer at Scotiabank. "It's times like these that set Scotiabank apart in its efforts to provide customers with world-class barrier-free banking."

"Scotiabank's AI models are testament to the efficacy with which banks navigate customer needs and manage customer engagement. By choosing the relevant technology, the Bank deployed its vulnerability model, to bridge the gap and reach its vulnerable customers. The Bank's ability to scale is evident as the Global AI Platform has been expanded to operationalize, manage and deepen a plethora of customer models and relationships," says Nirav Patel, Managing Director & Editor of The Digital Banker.

#contactcenterworld, @scotiabank

Posted by Veronica Silva Cusi, news correspondent

About Scotiabank:
Company LogoAt Scotiabank Contact Centre, our success truly depends on our greatest resource – our people. We are motivated by integrity, respect, commitment, insight and a contagious can-do-spirit and we are proud to foster a culture that is based on our community and teamwork. Our success as a premier financial institution depends on each and every employee that represents us. Our commitment to our employees provides us with a competitive edge; it contributes to customer and employee satisfaction, helps us meet our shareholder expectations and broadens our community relationships. We are a leading financial institution that believes in the power of our people. Our people are our core business because they are the reason why our customers choose to bank with Scotiabank. We care, we invest and our people are empowered to do the job. We at the Contact Centre own the franchise so we work very hard at building our brand. We live by our philosophy of One Team….One Goal.
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Today's Tip of the Day - Assisted Transfers

Read today's tip or listen to it on podcast.

Published: Monday, November 29, 2021

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2021 Buyers Guide Translation Services

OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

(read more)

Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.

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