News : Sampath Gomatam Appointed to CABA Board of Directors
Redwood City, CA, USA and Ottawa, Canada, Feb. 3, 2015 -- Support.com, Inc. (Nasdaq:SPRT), a provider of cloud-based software and services for technology support, together with the Continental Automated Buildings Association (CABA), an industry association that promotes technologies in homes and buildings in North America, announce the appointment of Sampath Gomatam, Support.com Senior Vice President of Product, to the CABA board of directors.
Support.com's cloud-based Nexus(R) Support Interaction Optimization (SIO) solution enables companies to boost agent productivity, improve the customer experience and more quickly resolve complex technology support issues. Gomatam's responsibilities as SVP include product management, marketing and design for the company's cloud-based contact center software. He drives Support.com's thought leadership and product strategy around technical support for emerging categories such as the connected home and the Internet of Things.
"I'm excited to join the board of CABA at this critical inflection point in the organization's growth," said Gomatam. "I look forward to working with the association members and providing insight into how technology can be effectively utilized to enhance consumer experiences."
Posted by Veronica Silva Cusi, news correspondent
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Support.com provides remote technology services to consumers and small businesses directly via our support.com portal and channel partners, which include retailers and anti-virus companies. Our partners offer branded services as part of their own integrated consumer programs in order to fix, configure, and setup today's consumer technology. Our live online tech support is conducted by highly qualified Personal Technology Experts who are 100% based in Canada and America. Every tech expert must pass rigorous testing and training before helping customers. As most consumer technology problems are software related we can fix the problems remotely using our safe, secure, proprietary technology – there is no need to leave home. The consumer does not have to unplug the computer and take it to be fixed, and no-one has to come to the home. From virus removal to email set up, our Personal Technology Experts have assisted over 800,000 consumers with their PC’s and a wide range of devices including printers, routers, home networks, digital cameras, MP3 players and more. Our tech experts also educate and train consumers to take ful
About Continental Automated Buildings Association:
The Continental Automated Buildings Association is a not-for-profit industry association dedicated to the advancement of intelligent home and intelligent building technologies in North America.
Published: Thursday, February 5, 2015