News : ScottishPower Deal Buoys Call Centre Operator Kura
Glasgow, Scotland, February, 2017 -- A Glasgow-based call centre outsourcer and software provider is growing its headcount and adding two sites after securing a five-year deal with ScottishPower.
The firm is growing staff to about 1,800, and adding a combined 700 seats to its "rapidly expanding" portfolio with sites in Forres and Liverpool, with the latter marking its first expansion into England. In Forres, Kura takes over the call centre from Capita, securing more than 100 jobs.
Brian Bannatyne, chief executive at Kura, said: "These new sites will help create the right learning environment for the culture we are building and provide a great platform for expansion within the UK."
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Kura also said the agreement ties in with ScottishPower’s promise of delivering all call-handling services from UK-based call centres.
The new contracts will also support current service teams and local communities by concentrating on call centres in existing ScottishPower regions.
ScottishPower’s customer service director Lynda Clayton said: "Our supplier selection process ensured that quality in the provision of telephony services would be at the heart of our customer experience, and always put our customers first.
"We are delighted to extend our partnership with Kura and we are looking forward to working closely with them to deliver best in class service to our customers".
#contactcenterworld, @wearekura, @scottishpower
Posted by Veronica Silva Cusi, news correspondent
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RESPONSE is a customer contact centre and business process outsourcer, providing services for a number of the UK’s most successful brands. With over 2,200 employees across three locations, we manage over 1.8million customer interactions each month on behalf of our clients. Our Software Solutions Team create products that not only assist us to differentiate our own contact centre capabilities but also provide support for other organisations in meeting their own customer contact objectives. RESPONSE is more than just an outsourcer. We focus on building rewarding relationships with our people, our clients and their customers.
About ScottishPower :
ScottishPower Ltd. is a vertically integrated energy company with its headquarters in Glasgow, Scotland. It was once a constituent of the FTSE 100 Index but in 2006 it became a subsidiary of the Spanish utility Iberdrola.
Published: Friday, February 17, 2017
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