News : SDL Enhances Customer Experience Cloud
Wakefield, Mass. & Maidenhead, United Kingdom, Jan 26 2015 -- SDL (LSE: SDL) launches its V2.0 SDL Customer Experience Cloud (CXC).
The unified suite of offerings centers on four key pillars: Digital Experience, Knowledge Center, Customer Analytics and Language to meet the needs of today’s global organizations.
With these enhanced capabilities, organizations can gain more insight into customer behavior and preferences to guide customer experience strategies, act on opportunities in real time and deliver relevant experiences in the language of the customer. This enables increased engagement throughout the entire customer journey – beyond marketing, from any channel, across the globe.
Posted by Veronica Silva Cusi, news correspondent
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SDL is a provider in the emerging market for Global Information Management (GIM) solutions that empower organizations to improve the quality and accelerate the delivery of multilingual content to global markets. Its enterprise software and services integrate with existing systems, including XML content and Content Management Systems, to manage global information right through from authoring to publication.
Published: Wednesday, January 28, 2015