Topeka, KS, USA, Sept., 2019 -- SE2, a provider in technology-driven third-party administration services, and Life.io, a customer engagement technology firm focused on the life insurance and annuity industry, announced the launch of their integrated end-to-end digital enterprise life and annuity platform, SE2 Digital Engage. This platform leverages APIs from the SE2 Aurum(R) digital platform and seamlessly connects with the front office and customer engagement solution from Life.io to provide carriers with a solution to leapfrog into the digital era and successfully broaden and deepen customer engagement. This follows the May announcement that SE2 took a majority stake in Life.io.
"The SE2 Digital Engage solution that combines the capabilities of SE2 and Life.io, along with the innovative SE2 Aurum(R) platform, will enable life carriers and annuity providers to improve and personalize touchpoints with customers and become an integral part of their life and wellness routine. It will also eliminate redundancies, attract and retain customers by offering a truly digital-age experience while providing the policy servicing experience their customers are demanding," stated Vinod Kachroo, CIO, SE2. "Through leveraging APIs, the platform enables the managing of applications digitally from quote to issue and gives carriers a one-stop platform with all the information and dashboards to provide customers a next-generation experience throughout the policies lifecycle resulting in an easy, quick selling experience and greatly improving the customer experience."
"As the life insurance industry continues to evolve, carriers are improving their sales and service offerings as their differentiator. To jumpstart their efforts, many companies are looking for a TPA partner that can provide the entire digital experience," said Tom Scales, Head of Celent’s Life & Health Insurance, Americas. "While many companies are more comfortable doing it all themselves, we encourage carriers to look at available implementation approaches. Speed to market is critical."
"Carriers and advisors need to increase their reach, efficiency, and impact," said Jon Cooper, CEO, Life.io. "A digital engagement solution that establishes, nurtures, and grows customer relationships and delivers real-time actionable insights and next-best-action recommendations back to advisors and carriers, to help them achieve this and meet the demands of today’s customers."
Posted by Veronica Silva Cusi, news correspondent
SE2, an Eldridge Industries business, is a leader in digital technology enabled third-party administration services for the US life and annuity insurance industry. SE2 specializes in transforming the life and annuity insurance customer experience through its comprehensive and flexible digital platform and ecosystem.
Published: Wednesday, September 18, 2019
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