News : Second Round of Funding for mplsystems
Coventry, UK, Aug 9, 2016 -- Warwick-based tech firm mplsystems has been awarded a government grant to allow the firm to boost field workforce management.
Based at the University of Warwick Science Park’s Innovation Centre in Gallows Hill, the firm provides contact centre and field service management software.
The funding from the UK’s innovation agency, Innovate UK, will be put towards mplsystems’ ‘Advanced Engineer Scheduling Optimisation & Prediction’ (AESOP) project.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….br />
It is the second round of funding of its type that has been awarded to the firm, following them which allowed the firm to focus on using natural language processing and advanced text analytics to provide intelligent automated processing of requests in contact centre environments.
The firm is now working to develop software which will optimise the field workforce in real-time using the Internet of Things (IoT) – where objects in the field will predict and report break-downs before they even occur.
Susannah Richardson, marketing director at mplsystems, said: "There is now a much larger focus on customer experience within UK businesses across all industries, an experience that goes beyond the contact centre and out across the field service engineers too.
"This is why it is important for optimisation to occur throughout every channel possible via minimum cost to the company."
"The company has been here and grown with us since 2008. We are delighted that the firm’s work is receiving the recognition and support it deserves as it continues to lead the way in enhancing the customer contact technology industry - and that we have provided the ideal platform from which to grow."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Welcome Call
More Editorial From IFS
IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: service and asset management, manufacturing, supply chain and projects. The company has 2 000 customers and is present in approximately 60 countries with 2 800 employees in total. Net revenue in 2011 was SKr 2.6 billion.
Published: Wednesday, August 10, 2016
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service ...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...