News : Secret Escapes Strengthens Sales Performance With NewVoiceMedia
NewVoiceMedia, a global provider of omni-channel cloud customer contact technology, announces that Secret Escapes, a UK travel deals provider, is using its ContactWorld solution to transform its sales operations, increase conversion rates and improve business efficiencies.
Secret Escapes selected NewVoiceMedia's ContactWorld for Sales solution because of its seamless integration with the Salesforce1 Platform and unique global offering with local cloud infrastructure, scalability and detailed reporting, in order to offer a consistent, personalised customer experience and improve efficiencies in outbound calling operations.
Dan Cohen, Product Director at Secret Escapes, comments, "We are pleased to be live with ContactWorld following a fast deployment and are already seeing the benefits of a single solution which gives us detailed insight into our entire business for the first time".
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Jonathan Gale, CEO of NewVoiceMedia, adds, "We are delighted that Secret Escapes has chosen ContactWorld to help transform its sales operation and increase conversion rates. Our integration capabilities and scalable true cloud technology will support the business’s vision for sales and marketing success as it continues to grow, and we’re confident that its staff, customers and prospects, will all recognise significant benefits from the solution".
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From NewVoiceMedia
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Secret Escapes:
Secret Escapes offers hotel offerings with membership-based rates.
Published: Friday, May 1, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...