News : 4see Chooses Olive to Implement Vodafone One Net Solution
31st October 2014 -- 4See, a UK security consultancy firm, has chosen Olive Communications to implement Vodafone’s cloud-based communications solution, One Net. Like many businesses, 4See had separate contracts for mobile and landlines, with the two networks operating independently of one another. This was preventing the use of basic functionality such as call transfers, and their landline system was a legacy estate with serious limitations, which was beginning to inhibit customer experience and business growth.
To overcome this challenge, they selected business communications provider, and fixed-mobile convergence specialist Olive Communications to implement Vodafone One Net. 4See can now transfer calls to consultants - and see whether or not they are available. In the event a consultant is unavailable and the call is urgent, they can now propose the caller is put through to an alternative contact.
They’re also able to introduce hunt groups to manage out of hours calls. Previously, emergency calls required that clients ring the main number, listen to a message giving the out of hours number, note the number and then call it, hoping that the on-call consultant picked up. Now out of hours calls automatically route through to the on-call consultant, and if they don’t pick it up, the call is then automatically rerouted to another consultant – up to four in total.
Today's Tip of the Day - Patronising Agents
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Monday, November 3, 2014
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