#contactcenterworld
Dubai, UAE, May 31, 2023 – SEDCO, a global provider in providing customer experience and digital branch transformation solutions, launched FASTSERV(R) Mobile and FASTSERV(R) Meet at Seamless Middle East 2023. The new modules offer seamless management of physical and digital journeys, enabling customers to access services from different organizations across various sectors, and getting served smart and fast.
Majdi Shawish, CEO of SEDCO, expressed excitement about the launch, stating, "We are delighted to launch our latest innovation in customer experience, FASTSERV(R) Mobile and FASTSERV(R) Meet to complete our FASTSERV(R) platform, providing a comprehensive customer experience that goes beyond the branch to a digital journey. Many of the services provided at branches and call centres can now be delivered in a fast and smart manner through video calls, eliminating travel and waiting times. It completely gets rid of the usual confusion and hassle encountered at the regular call centre, improving customer experience significantly."
"This is our seventh-year participation in Seamless ME exhibition, providing a massive opportunity to showcase our latest innovations, share our vision, and demonstrate our cutting-edge solutions in the market. This happens at a time when SEDCO is celebrating its 40th anniversary. Along with the demonstration of our latest FASTSERV(R) innovations, we have also showcased the latest advancements in smart digital branches tailored for the banking sector at the exhibition," Shawish further elaborated.
Shawish reflected on the company's milestone, stating, "Our 40th year is a testament to our resilience and commitment to continuous reinvention, staying ahead with the latest technologies and industry trends. SEDCO has evolved over four decades, achieving numerous milestones and establishing itself as a trusted partner in customer experience management."
He further emphasized SEDCO's dedication to driving digital transformation to reshape the future of the banking and financial services sector, revolutionizing customer experiences through self-service machines and the integration of AI technologies.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com
About SEDCO:
Specialized in providing Self Service and Advanced Queue Management Solutions, SEDCO helps Banks, Telecom, Governments, Healthcare, Retail, and Utilities to transform into smart digital branches to improve customer experience and reduce operational cost. SEDCO has solid relationships with over 80 partners worldwide, with thousands of installations around the globe. Headquartered in Dubai, SEDCO designs, customizes, and delivers all the hardware and software of its digital branch transformation solutions in-house.
Published: Friday, June 2, 2023
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall