News : Selectra Selects NewVoiceMedia As Its Preferred Contact Center Partner
San Francisco, June 20, 2017 -- NewVoiceMedia, a global provider of cloud contact center and inside sales technology, announced that Selectra, a provider in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact center operations and customer experience throughout Europe.
Selectra signed a three-year agreement for ContactWorld, replacing previous contact center technology from Talkdesk that had a basic level of API integration with its Zoho CRM platform and very limited telephony infrastructure. NewVoiceMedia’s API-led contact center technology integrates seamlessly with the CRM software to ensure all customer interactions are tracked and service levels measured, offering the company communications that are complementary to its Zoho system.
Aurian de Maupeou, co-founder of Selectra, comments, "We spent several months benchmarking contact center technologies and NewVoiceMedia’s pricing and ability to implement a new integration within tight deadlines made it the best choice. We integrated ContactWorld into Zoho in less than a month using NewVoiceMedia’s API-led platform, and are experiencing far superior integration capabilities than with our previous technology."
Scott Sampson, Chief Revenue Officer of NewVoiceMedia, adds, "We’re delighted to be working with Selectra and further accelerating our business throughout Europe. ContactWorld’s seamless CRM integration, scalability and flexibility will help the company deliver a completely unique and personalized customer experience to thousands of customers across Europe, while also improving advisor performance and satisfaction."
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Thursday, June 22, 2017
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