San Jose, CA, USA, Sept. 17, 2020 -- Selligent, an omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Cloud Contact Center for improved omnichannel customer experiences. By rooting evolving customer experiences in data collected throughout the customer journey, contact center agents are better able to assess needs and deliver resolutions that are timely, relevant and tailored to individual needs.
The Selligent and Five9 partnership will enable businesses to deliver informed customer experiences by capturing and surfacing engagement data to contact center agents, providing them a holistic view of a customer’s buying history, unique preferences, and customer service needs. Doing so will significantly up-level customer satisfaction and long-term loyalty as customer needs are addressed in real-time.
"Five9 is excited to partner with Selligent in order to bring real-time insights to the contact center to better equip agents to provide more human customer service experiences," said Walt Rossi, Vice President, Business Development, Five9. "Arming agents with valuable insights to help exceed customer expectations is now more important than ever as digital transformation has been accelerated by the pandemic."
"2020 signaled a shift and heavier reliance on digital channels as they became a bigger part of how customers interact with businesses," said Karthik Kripapuri, CEO at Selligent. "Capturing customer data and serving it up to a contact center agent who can use the real-time information to improve the overall experience is critical to success in today’s business environment. Merging our capabilities will transform both the contact center and overall customer journey, leading to stronger, more meaningful engagements. We’re thrilled to work with Five9 to drive business impact when it matters most."
Posted by Veronica Silva Cusi, news correspondent
About Selligent Marketing Cloud:
Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action. More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Monday, September 21, 2020
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