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San Jose, CA, USA and Brussels, Belgium, Dec 4, 2019 -- Selligent, an omnichannel experience platform, announced that it has joined Cisco’s SolutionsPlus program, bringing customer experience-driven solutions to Cisco’s customers. Selligent complements Cisco’s new Cognitive and Collaborative Contact Center suite of products, delivering technology that enables businesses to execute and influence the entire customer journey.
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Cisco SolutionsPlus is a purchasing program that places a select set of Cisco-compatible products on the Cisco price list, enabling a one-stop ordering experience for customers, sales teams and channel partners. As part of the approved partner ecosystem, Selligent empowers Cisco customers with solutions aimed at delivering data-driven customer experiences gleaned from a single universal customer profile.
"Selligent’s focus has long been on innovating technologies that enable businesses to drive long-term customer value and loyalty." said John Hernandez, CEO at Selligent. "With a comprehensive view of all customer touchpoints across disjointed departments and systems, businesses can empower their employees to enhance customer experiences with actionable insights that bring personalized interactions. We are excited to join the Cisco community to enable companies to deliver a truly holistic customer experience that drives business impact."
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Selligent Marketing Cloud:
Selligent Marketing Cloud is a marketing automation platform that enables B2C brands to engage consumers across all critical channels. Built for the relationship marketer, Selligent Marketing Cloud is the only marketing cloud built on a single code base, featuring artificial intelligence and a Customer Data Platform with a universal consumer profile at the core of every action. More than 700 brands across retail, travel, automotive, publishing, and financial services rely on Selligent Marketing Cloud’s proven platform.
About Cisco:
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, December 5, 2019
| 9.) |  PCS GD Call recording solution fully integrate to all main pbx solutions. |
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