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News : Semafone Achieves PA-DSS Certification for Contact Center Payment Security

#contactcenterworld, @Semafone

Semafone, a provider of data security and compliance solutions for call and contact centers, announced that their flagship solution, Cardprotect (version 4), is now validated by the Payment Card Industry Security Standards Council (PCI SSC) against the latest version of the Payment Application Data Security Standard (PA-DSS). 

Data security is one of the most important considerations for any company that has a call or contact center that takes and handles payment card transactions. Payment card data breaches, fraud and theft have become pervasive issues, and for most organizations, it’s no longer a question of if they will be breached, but when. The Ponemon Institute’s 2018 Cost of a Data Breach Study found that the average global probability of a material breach occurring in the next 24 months is 27.9 percent, an increase over previous years. At the same time, the average total cost of a data breach is $3.86 million. 

"We are pleased to be able to provide our expert guidance to support Semafone in their bid to help protect customers when making payments," says Bryan Scaife, Managing Consultant, NCC Group. "Semafone’s PA-DSS certification provides assurance of investment in the continuous maintenance against cyber threats, which helps to reduce the risk for end users."

In addition to PA-DSS certification and being a Level 1 PCI DSS Service Provider, Semafone is also certified for ISO27001 and is a Level 1 Visa Listed Merchant Agent.

"Semafone has been PA-DSS certified since 2012, which demonstrates our consistent commitment to achieving the highest possible standards in payment data security. By consistently obtaining a PA-DSS certification, we’re providing an unmatched level of security and peace of mind, not only for our direct customers but also for our partners," said Gary E. Barnett, CEO, Semafone. "PA-DSS certification is a requirement for any maker, developer and integrator of payment applications that use credit card information for payment authorization and settlement, and that are sold, distributed or licensed to third parties. We are literally saving our payment application partners valuable time and costs that would otherwise have gone towards achieving the certification themselves. For our customers, they can rest assured that by selecting Semafone they will be taking every measure possible to protect their consumers’ sensitive information and reduce the risk of a data breach."

#contactcenterworld, @Semafone


About Semafone:
Company LogoSemafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Thursday, May 9, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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